Utility Billing Division
All bills are due on the 4th of the month.
Past due balances are subject to disconnect.
How to pay your Utility bill without coming into the office?
The Utility Billing Division bills customers for water, sewer, sanitation, storm water, and parking lot rentals. The division also collects payments for income tax and parking citations, along with providing administration of the loans and grants under the direction of the Loan Trust Committee.
All Payment Options
- View and/or pay your Xenia Utility account online using Watersmart/Invoice Cloud by clicking the link: https://xeniaoh.watersmart.com/ (updated April 24th, 2023 to include Watersmart information)
- Make a payment via phone by calling Invoice Cloud at 1-855-490-1813, no live person to speak too.
- There is a 24 hour drive-up drop box at the rear of the City Administration Building (107 E Main Street) for checks (no starter checks) and money orders. NO CASH SHOULD BE PLACED IN THE DROP BOX.
- Cash, checks (no starter checks), money orders, VISA, MasterCard or Discover accepted at our offices, Monday through Friday, 8:00 AM and 5:00 PM.
If you are making a payment to avoid service disconnection for delinquency, please review the Important Utility Payment Processing Deadlines (PDF) to ensure that your payment is received in time to avoid any disruption in your service.
Electric Aggregation questions? Use this link.
For sewer backups, water main breaks, snow removal, leaf collection, or questions related to water quality or pressure, please contact the Public Service Department at 937-376-7265.
For water or sewer emergencies after hours, please contact the Police Dispatcher at 937-372-9901.